The company wanted a new way to improve customer service. The customer service team was being inundated with phone calls regarding similar questions that had simple answers.

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Challenges to overcome with project: 

• complex information

• organization of content 

• no photography 

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Solutions: 

• use descriptive visuals instead
  of text

• designed custom modules that help visually show elevator 

• select options that show how options correspond with
  one another